Returns Policy Returns for online purchases should be sent to the following address:
20, Wilson Street
Purchases made in-store should be returned to the same store where the purchase was made.
90 Days Returns Policy
Goods may be returned for refund or exchange with no questions being asked.
To qualify for return goods must be:
- Unworn, undamaged and in as-new condition
- Complete with all original packaging and documentation such as diamond certificates and valuations etc.
- Complete with original receipt, or an Asquith’s gift receipt if the goods are a gift.
Goods may be returned for exchange up to 90 days from the date the purchaser takes ownership.
Goods may be returned for exchange by the original purchaser, or a third party if the goods are a gift for another person.
If no suitable product can be found, the goods may be exchanged for Asquiths Gift Vouchers up to the value of the purchase.
Goods may be returned for a refund up to 14 days from the date the purchaser takes ownership.
Only the original purchaser may return an item for refund. Return postage is at the buyer's cost.
RETURNING FAULTY ITEMS
An item which develops a legitimate fault due to poor manufacturing or faulty parts can be refunded or exchanged within the first 6 months after purchase. After that time you must be able to prove that the fault was present when purchased.
Any items returned due to legitimate faults will have all return shipping costs re-imbursed.
Please note that we MUST be allowed to inspect faulty items before we can decide how to proceed. We are unable to confirm a promise of refund or exchange on an item unless we have inspected it.
These terms apply at the time of order placement. These terms are subject to change without notice. Always check the most recent terms when placing an order.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable stature or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.