About UsThis web site is owned and operated by ASQUITH'S JEWELLERS who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
16a, Post House Wynd, Darlington Co. Durham DL3 7LU United Kingdom
Phone: 01325 250522
VAT Registration Number 183 0311
Making A PurchaseTo make a purchase, simply add the items you wish to buy to your shopping cart and select the checkout when ready.
You will be asked for some personal details (name, address, etc.) in order to complete your order.
Card payments are accepted - If shopping from abroad, your card company will automatically convert the transaction to your own currency.
We accept most major credit and debit cards with the exception of American Express. We do not charge for any item until it is ready to ship.
If you make a make an incorrect order or need to adjust your order, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us - no contract will exist until we accept your order and take payment, at which time a contract will exist. We will send you an invoice to confirm the contract. In the event that an item has been mispriced or is currently / no longer available, we will contact you first to agree any necessary amendments to your order.
If you have a coupon code you will need to enter it on the final page of checkout, before selecting "Confirm Order".Check the discount has been deducted.
Shipping And Handling
Delivery ScheduleWherever possible orders are processed the first working day after the order is placed and dispatched that same-day. We promise to inform you if dispatch will not be within 7 working days. Delivery typically takes up to 3 working days.
Occasionally there may be a problem which delays the dispatch of your goods. Problems may include, but are not limited to:
Goods lost in the mail will not be refunded except in the case of items sent using Special Delivery, International Signed for, or at our option.
You agree that proof of delivery by our delivery company is sufficient evidence to establish that goods have been received.
Back OrdersIf an item is not in stock, we will back order for you where possible. You will always be emailed with the option to amend or cancel your order if you would rather not wait.
Tax ChargesFor orders made from the UK or EU, 20.0% VAT is included in the price of the items purchased. All other orders are VAT free.
Credit Card SecurityWe use an acredited safe payment provider. When orders are placed at our website, credit card numbers are encrypted using 128-bit encryption. They are decrypted only after reaching our payment provider. They are not displayed in plain text on any of our computers or any website.
GuaranteeAll products sold on this website are genuine brand products. If you are dissatisfied with any items purchased, you may return them within 7 days of receipt. Please see our Returns Policy for full details.
Contacting UsIf you need to reach us, either send an email using out Contact Form, or telephone on 01977 603 068.
Data collected by this site is used to:
Returns PolicyReturns for online purchases should be sent to the following address:
20, Wilson Street
Purchases made in-store should be returned to the same store where the purchase was made.
90 Days Returns Policy
Goods may be returned for refund or exchange with no questions being asked.
To qualify for return goods must be:
Goods may be returned for exchange up to 90 days from the date the purchaser takes ownership.
Goods may be returned for exchange by the original purchaser, or a third party if the goods are a gift for another person.
If no suitable product can be found, the goods may be exchanged for Asquiths Gift Vouchers up to the value of the purchase.
Goods may be returned for a refund up to 14 days from the date the purchaser takes ownership.
Only the original purchaser may return an item for refund. Return postage is at the buyer's cost.
RETURNING FAULTY ITEMS
An item which develops a legitimate fault due to poor manufacturing or faulty parts can be refunded or exchanged within the first 6 months after purchase. After that time you must be able to prove that the fault was present when purchased.
Any items returned due to legitimate faults will have all return shipping costs re-imbursed.
Please note that we MUST be allowed to inspect faulty items before we can decide how to proceed. We are unable to confirm a promise of refund or exchange on an item unless we have inspected it.
These terms apply at the time of order placement. These terms are subject to change without notice. Always check the most recent terms when placing an order.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable stature or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.