Shipping And Handling

UK Shipping:

Shipping Class:Standard Price
(Royal Mail 1st class)
Express Delivery Price
(Royal Mail Special Delivery)
Free Express Delivery N/A Free
Free 1st Class Free6.50
Large Letter 2.75 7.00
Small Parcel 4.50 8.50
Medium Parcel 6.50 8.50
Typical delivery times:2-4 working days after despatchNext Working day after despatch
Please note that if the total of your order (taking into account any discounts or special offers) is more than 150.00 then your order will be shipped using Royal Mail Special Delivery at no charge.
More about Shipping options and charges

About the Shipping Classes:

The prices quoted above are for the individiual item - when placing an order for multiple items, the postage charge is calculated based on the largest parcel required to send the order - however, any orders with a total value of over 150.00 will always be sent using the Express Delivery option (Royal Mail Special Delivery) at no extra charge.

Standard:

Orders placed using the standard option will be sent using Royal Mail 1st Class post. This service is usually delivered by 1pm the following working day, but can take longer. Orders totalling over 150.00 will always be upgraded to Express delivery at no extra charge. This will require a signature on receipt - if no-one is available to sign for the parcel it should be returned to the nearest sorting office for collection / re-delivery.

Express:

Orders placed using the Express option will be sent using Royal Mail Special Delivery. This service is usually delivered the next working day after despatch, however please be aware that poor weather and particularly busy times of year can delay the delivery of these orders. Special Delivery parcels can be tracked on the Royal Mail website - we will always provide the tracking reference for your order via email when it is despatched.

Collect in-store

All UK orders have the option to be collected in one of our shops - this is free of charge for ALL orders, regardless of the price of the items, however it may take us a few days to get everything together - we will inform you when your full order is ready to collect.

International Deliveries:

International deliveries are all carried out using International Signed For, which is a tracked service.
Prices:
To the EU and Europe: From 12.00 (inc. VAT)
To the Rest of the World: From 16.00 (inc. VAT)

Delivery Schedule

Wherever possible orders are processed the first working day after the order is placed and dispatched that same-day. We promise to inform you if dispatch will not be within 7 working days. Delivery typically takes up to 3 working days.
Occasionally there may be a problem which delays the dispatch of your goods. Problems may include, but are not limited to:
  • Payment Issues;
  • Out-of-stock or otherwise unavailable items
  • Unusually large numbers of orders - we process orders on a first-come, first-served basis, prioritising Special Delivery and International Signed For before Recorded Delivery and First Class Post
You will be notified by telephone or email if a problem arises.
Goods lost in the mail will not be refunded except in the case of items sent using Special Delivery, International Signed for, or at our option.
You agree that proof of delivery by our delivery company is sufficient evidence to establish that goods have been received.